British Telecoms 21CN Steel Threads

British Telecoms Is a global telecommunications services company and one of the largest in the world. It is a leading supplier of telephony, broadband and subscriptions television services in the UK.

The Goal

The Head BT 21CN engineering engaged the aQovia team to help execute and ensure specific deliverables under the overall 21CN voice programme.  Critical service deliveries within this programme were stalling due to increased complexity, differing priorities and incongruent vendor timescales.  Service capacity exhaustion on the legacy network meant the deadline for 21CN service was not negotiable.  Furthermore programme re-plans meant ever increasing project cost without quantifiable reduction in the project risk.  After a rapid assessment of the bottlenecks, the aQovia team proposed and executed the following as a way to immediately increase the overall business agility and ensure on time deliverables.  

Our Solution

Tackling this situation with aQovia’s unique approaches, we engaged the problem by establishing a single holistic view of the programme. From there we were able to implement our agile programme organisation and governance model to include stakeholders in redefining scope in terms of steel threads and their priorities.

aQovia piloted and focused their efforts on execution of the highest priority steel threads we formed, reporting and validating progress formally during our weekly collaboration sessions back to BT. After addressing the specific vendor performances issues  accordance with steel thread priorities we incorporated an agile approach into integrating design, test & delivery.


The Outcomes

Business agility was improved over a period of 3 months for the BT project, Business Agility that was instrumental in realizing the following tangible benefits:

-Shaving 67 days off the projected delivery timescale
-Salvaging an estimated £1.3 million in profit
-Saving an estimated 1.1 million in operational efficiency gains